Return and Refund Policy
You have the right to cancel your order within 15 days, giving us a reason for doing so.
The deadline to cancel an order is 15 days from the date on which you received the goods or on which a third party appointed by you, who is not the carrier, takes possession of the delivered product.
To exercise your right to cancel, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email kawabi.wellness@gmail.com
We will refund you no later than 30 days from the day we receive the returned goods. We will use the same means of payment as you used for the order and you will not incur any fees for this refund.
Conditions for returns:
For goods to be eligible for return, please ensure that:
- The goods were purchased in the last 30 days
- The products are in their original packaging
- The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- Deliveries of goods which, due to their nature, are not suitable for return, for example, goods which deteriorate rapidly or whose shelf life has already expired.
- The supply of goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
- Deliveries of goods which, after delivery, according to their nature, are inseparably mixed with other articles.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Return of Goods:
You are responsible for the cost and risk of returning the goods to us. You must send the goods to the following address:
49, 4430-569 Vilar de Andorinho.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable courier service. We cannot issue a refund without actual receipt of the goods or proof of return delivery received.
Gifts:
- If the items were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
- If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us by email at kawabi.wellness@gmail.com
Payment Methods
Credit/Debit Cards
PayPal
Offline Payments